The Air Force rolled out the myEval system in February 2022, replacing the Virtual Personnel Center the service used to process performance reports. (Cheyenne Lewis/U.S. Air Force)
The Air Force admitted recently that its new system for collecting airmen and guardians’ performance reports is broken and directed a return to the old system a week before reports for 44,857 technical sergeants were due.
Chief Master Sgt. of the Air Force JoAnne Bass announced Nov. 21 on her official Facebook page that use of the myEval system is temporarily paused, nearly 10 months after it was unveiled by the Air Force.
“We get it, folks. We have seen the memes and the jokes ... more importantly, we have seen the legitimate concerns and feedback about myEval,” she said. “As it stands now, the system is not able to seamlessly process reports into a member's official records. Effective immediately, we’ll begin using PDFs from e-Pubs to complete enlisted and officer evaluations.”
The myEval issues included various evaluation errors, evaluations routed to the incorrect rating officials and training challenges, Air Force spokeswomen Deana Heitzman told Stars and Stripes by email Thursday.
The Air Force rolled out the myEval system in February, replacing the Virtual Personnel Center the service used to process performance reports.
“The most important consideration is that we ensure there are no negative impacts to any of our Airmen, while we review the way forward with myEval,” Bass said.
The Air Force halted use of myEval for enlisted and officer performance evaluations based on feedback from the field, Heitzman said.
“myEval conducted a beta test, which was completed in December 2021, prior to the initial myEval launch in February 2022,” Heitzman said. “The future myEval will launch when additional testing is complete.”
Bass’ Nov. 21 announcement received more than 340 comments, many echoing the same concerns she mentioned.
“I will never get back the countless hours that I lost trying to navigate through that system instead of doing my actual job,” Master Sgt. Kari Torres at Edwards Air Force Base replied on Nov. 22. “We shouldn’t have to stress out about this kind of stuff. Please, please make sure the system works in all aspects before making the whole Air Force suffer.”
Bass promised a better version of myEval on the next rollout.
“We owe you a better system, and more transparency…and we will deliver,” she wrote on Facebook.
